In line with our policy that prioritizes customer satisfaction, all products in the Kindergarten Carpet Store are returnable or exchangeable, and we are very confident in the quality of our products, if you are not 100% satisfied with the product you purchased. Simply contact us within 7 days from the date the product arrives to you.

Terms of exchange and return:

• The product is in its original condition.

• The exchange and return policy includes all products.

• In the event that you receive a product that contains damage or an error in the implementation process, we at Al Rawda Carpet Store bear all shipping and replacement costs,

In the event that you wish to exchange and return for any other reason, the customer shall bear all the costs involved.

• The Kindergarten Carpet Store returns the amounts in the form of a cash balance in the customer’s account in the store as soon as the returned shipments arrive at the store, or it sends the amount back to the customer’s account within a period of no less than a week after communicating with the customer and taking his information clearly. The amount will be returned to a bank account inside the Kingdom of Saudi Arabia only.

• The customer is responsible for returning the returned or exchanged shipment to the shipping company while printing the return policy sent by us.

• In the event that the customer is late in receiving his shipment within 7 days of its arrival, or if the shipment cannot be delivered due to the customer, the shipping company will return the shipment to the sender, and we will request the shipping fee again from the customer to re-ship the order again.

• Shipments returned from the shipping company to the kindergarten carpet store due to the customer’s delay in receiving them, we will store them for a period not exceeding 30 days, in the event that the request for re-shipment does not arrive, we will destroy it.

• In the event of a broken shipment arriving from the shipping company, the store must be informed within 24 hours as a maximum of receiving the shipment, we will compensate for the broken product with another product or the piece that was broken by the shipping company, after 24 of receiving the shipment from the shipping company we will not accept the order.